Inner Athlete
Ontario, Canada · Last updated 4 October 2026
Three reasons, and the first two are the ones that cost money:
dispute risk. Without one, a chargeback is close to automatically lost.
away.** A policy that pretends otherwise is unenforceable and makes you
look like you are trying it on.
look for this before they buy. Its absence costs conversions.
Full refund within 14 days of purchase, for any reason, no explanation
required. Email hello@innerathletes.ca.
Fourteen days is roughly four sessions — enough to know whether the child will
actually do it, which is the real question a parent is buying an answer to.
No refund on the remainder of a block. The content has been delivered.
Exception — injury or medical. If the athlete is medically unable to
continue, the unused portion is refunded pro rata on request. No doctor's note
required; we take the parent's word. Arguing with a parent about a child's
injury is not a business we want to be in, and the fraud exposure is trivial
next to the goodwill.
Cancel any time, self-serve, from the account page. Cancellation stops the
next charge; the current month runs to its end.
We do not refund a month already charged, except where the renewal was
genuinely unexpected — a parent who did not realise it had rolled over gets
that month back, once. That is cheaper than a chargeback and far cheaper than
the review.
We email 7 days before the first auto-charge, stating the amount, the
date, and a one-click cancel link. If that email did not go out, the charge is
refunded on request, no questions.
This is not generosity. Negative-option billing is regulated across several Canadian provinces, and a parent who feels tricked into a charge for their child is the single most likely person to dispute it. The notice, and honouring it, is the cheapest protection available.
Tier 3 includes Daryl's weekly modules and mental performance work. If those
are not delivered in a given block, that portion is refunded, whether or not
you ask.
Nothing after 14 days in the absence of injury or an undelivered component
above. We do not refund on the basis that the athlete did not do the programme.
Email hello@innerathletes.ca with the parent account email. We respond
within 2 business days, and refunds land in 5–10 business days
depending on the bank.
If we have not responded in 2 business days, consider the refund approved —
silence on our side is not a reason you should be out of pocket.
Nothing here removes a right you have under Ontario's **Consumer Protection
Act, 2002** or any other applicable law. Where this policy and the law
disagree, the law wins. In particular, that Act gives cancellation rights for
certain remote agreements that are not affected by anything written above.
Questions: hello@innerathletes.ca